Letting a Minor Oversight Power Down your Business!
Have you ever scoured your desk, emptying all the drawers, looking for your glasses; Only to find they've been on your head the whole time? Or flew around your house in a huff looking for your keys, accusing anyone and everyone of hiding them; Only to discover them in your pocket? We all have! Sometimes it's so easy to miss something that's right in front of your face. When it's your glasses or your keys, you end up a little embarrassed or a little late, but when it's your business IT network, the consequences can be a lot worse. It's my flub of the month: Minor oversights that lead to major complications!
We recently received a call from a new medical practice in a complete panic. Their network was down and they couldn't figure out how to get it going again. While this might have been a minor occurrence for someone who doesn't rely heavily on their data to do business, without any paper backups of patient information or insurance data, this client was dead in the water, negatively affecting their business and their clientele. I headed over to fix the problem and saw their server was powered down. They told me they had been unable to turn it on all morning. By working backwards, I quickly found the problem: a power-strip that was turned off. One flick of the switch and they were back in business!
Now, this is obviously a silly mistake, albeit one that probably happens more than you think, but it belies a deeper problem. This client obviously was not prepared for any eventuality where their server might go down. They had no battery backup, no file backups, nothing to help them continue operating in the event of an outage. It's clear that this client, like many businesses, considered their IT network to be "out of sight, out of mind." People forget about their IT networks, until they stop working. Then it's a scramble to get things working again while every minute of downtime hurts your business and your clients. Take the time to think about all the areas of your business that are impacted by your network now, while it's up and working properly. Then take steps to ensure that those critical processes are secured, backed-up, and able to be reestablished quickly. It takes a small investment of time and resources beforehand to ensure that you will be able to continue operating in the event of an outage.